Adelaide Day Surgery recognises that patients may wish to express their opinion about the treatment and care they receive. Complaints are welcomed, received, investigated and resolved as this aids the day surgery in improvement in customer care.
Compliments from satisfied customers encourage ongoing high standards of care.
If you, your family. or your Carer wish to comment about any aspects of care of treatment received, this can be done either verbally or in writing. Information on how to make a comment or complaint is on display in our waiting rooms and is also available from any member of our staff.
If you are not happy with any aspect of our service please direct your complaints and suggestions to our Faciilty Manager.
Ms Maralyn Masters
Director of Nursing
Adelaide Day Surgery
18 North Terrace
ADELAIDE SA 5000
Email: mmasters@adelaidedaysurgery.com
Phone: (08) 8239 4900
Fax: (08) 8239 4920
You may also wish to contact the Health Quality & Complaints Commission if you do not believe that you have received the attention you deserve.