The types of personal information that Cura collects from you will depend on your relationship with us.
(a) Patients of Cura facilities: In order to provide healthcare services to our patients we collect the following information about our patients:
(i) contact details for patients and identified emergency contacts,
including address, postcode, telephone and fax numbers, email addresses;
(ii) demographic information about patients, including age, date of birth, and gender;
(iii) health information about patients, including medical history, medications, diagnostic imaging and reports, pathology results, diagnoses (including mental health or disability), observations and reported symptoms and may include clinical photographs;
(iv) billing information for patients, including health insurance membership numbers, Medicare and DVA numbers.
We also use this information for the management of the healthcare service, including:
(v) billing/debt-recovery, service-monitoring, funding, complaint-handling, incident reporting, developing and planning services, evaluation, quality assurance or audit activities, and accreditation activities;
(vi) asking you to complete a patient survey or questionnaire for the purposes of service improvement;
(vii) education and training of our staff, where de-identified information is not sufficient for this purpose;
(viii) disclosure to a medical expert for medico-legal opinion, an insurer, an employed practitioner's medical defence organisation, or lawyer, for the purpose of addressing liability/indemnity matters, for example following an adverse incident, or for anticipated or existing legal proceedings.
From time to time Cura is involved in research. If we invite you to participate in research we will provide you with specific information about what that would involve, including the types of personal information that would be collected as part of the research.
(b) Private healthcare providers providing services at Cura facilities: In order to manage the provision of services by private providers of healthcare services at our facilities, we collect the following information about private healthcare providers:
(i) contact details of private healthcare providers including address, postcode, telephone and fax numbers, email addresses;
(ii) information about the services provided by the healthcare provider at Cura facilities including procedure types and outcomes;
(iii) provider numbers of healthcare providers.
(c) Prospective employees: In order to assess applications for employment at Cura facilities we collect the following information about prospective employees:
(i) contact details of prospective employees including address, postcode, telephone and fax numbers, email addresses;
(ii) demographic information about prospective employees, including age, date of birth, and gender;
(iii) qualifications and experience of prospective employees;
(iv) information contained in references obtained from third parties.
(d) Suppliers: If you are one of our suppliers or provide services to Cura, we may collect information about you that we consider is necessary to manage the service arrangement, such as the nature of the products and services that you provide, quotes that you provide and your direct credit details.
(e) Other collections: Cura may also collect personal information from you if you complete a survey, questionnaire or when you communicate with Cura by email, telephone, in writing or in person. Cura will use the information you provide to deal with your enquiry or request.